We honor a 15-day money back guarantee on all non-excluded items (see below) that were ordered from the Storm Door Supply Parts Collection as long as the item(s) were not special-ordered (See below for our Excluded Items). If you are not satisfied with your item purchased, we'll gladly refund your investment. Items must be in like new condition in original box and include all parts when returned. An RMA number must accompany all returns. Call us at 1 (248) 477-5782 to receive your RMA number and return instructions. All returned merchandise that is not accompanied by a registered RMA number will be shipped back to the customer at the customer's expense and the return will NOT be processed (no exceptions). The 15-day return period begins on the day you receive your product(s). All returns must be accompanied by the following:
• A return reference RMA number (RMA will be provided to you when you call us)
• The reason for your return
• The invoice you received with your order
It is highly recommended that you ship your return via UPS, USPS, FedEx, DHL or a similar carrier that offers tracking and insurance. We will not be responsible for damage to products during shipping. So please take care in packaging your product so it doesn't get damaged in transit.
By making a purchase from JWSDIYwindows.com or StormDoorSupply.com, you assert that you have read and understand this Refund Policy, the return procedure, and the our special-order Return Policy. Refunds are usually processed within 10 business days of the receipt of your return.
Excluded Items: All Special-order, Stock WINDOW & DOOR Collection, Budget Essential Window Collection, JELD-WEN - Budget Builders Series Window Collection, Close-outs, and other specified items are final sales, non-refundable, and non-returnable. Many of these items are built per the customers order and JWS cannot return to manufacturer. Where applicable manufacturers warranties will be honored by manufacturers as specified in the written warranty issued by the manufacturer.
Shipping Cost: Return shipping will be the responsibility of the customer.